Frequently Asked Questions
 

The Mary Kay InTouch® Web site works best with the most recent versions of Internet Explorer or Netscape. It also requires the use of cookies. Since most browsers default to enable cookies, in most cases, there is no need to do anything to access the Mary Kay InTouch® Web site - it works automatically. However, if you have turned cookies off in your browser, or you are having difficulty using features within the site, you may need to update your browser settings.

For assistance, please refer to the links below for additional information about cookies and how to configure your browser settings.

Once you have read the information below and confirmed your browser is configured to accept cookies, please go to the Mary Kay InTouch® Web site home page to begin your Mary Kay InTouch® Web site session. If you continue to experience issues when you log on to the Mary Kay InTouch® Web site, please select the link below, “How to Refresh your Mary Kay InTouch® Web site Cookie,” for further assistance.


What is a cookie? Are cookies dangerous?

Why does the Mary Kay InTouch® Web site use cookies?

How to enable cookies in Internet Explorer 6.x & higher

How to enable cookies in Internet Explorer 5.x

How to enable cookies in Netscape 6.2 & 7

How to refresh your Mary Kay InTouch® Web site cookie

Using other browsers to access the Mary Kay InTouch® Web site
 

What is a cookie? Are cookies dangerous?
A cookie is information stored in a small text file that is downloaded to an Internet user's hard drive when they visit a Web site. The information stored in a cookie is defined by the Web site’s server and can be used by that server whenever the user visits the site. A cookie is commonly used to “remember” a user and their preferences when they return to the Web site for future browsing sessions.
Cookies are not dangerous. They are small text files that contain and transfer information to the Web site server which the users themselves have disclosed to the Web site. A cookie cannot read other information saved on a user’s hard drive or get a user's e-mail address. Is it not a computer program and cannot be executed as code to disseminate viruses or harm a users’ computer.
Return to Top

Why does the InTouch® Web Site use cookies?

Cookies simplify the interaction between users and a Web site enabling a more seamless experience for the user. Our Web site uses cookies to keep track of who you are as you navigate through the many services and features available on the Mary Kay InTouch® Web site. This allows you to move from page to page within the many Mary Kay InTouch® Web site programs and services without having to log-in repeatedly.
Return to Top


How to enable cookies in Internet Explorer 6.x

Select "Internet Options" located under the Tools menu.
Click on the "Privacy" tab.
Click on "Edit" in the Web Sites section.
Type “www.marykayintouch.com" in the "Address of Web site" box.
Click "Allow."
Click "OK."
Click on the "General" tab in the Internet Options window.
Click on “Settings” under the Temporary Internet files section.
Make sure “Every visit to the page” is selected.
Click "OK."
Click "OK" again.

Close all open browser windows; open a new browser window. Go to www.marykayintouch.com to begin your Mary Kay InTouch® Web site session.

If you continue to experience issues using features within this site, try the following additional steps:
Select "Internet Options" located under the Tools menu.
Click on the "Privacy" tab.
Click on “Advanced” in the Settings area.
Check the box "Override automatic cookie handling."
Make sure the “Accept” and “Always allow session cookies” is selected under the First-party Cookies section.
Click "OK."
Click "OK" again.

Close all open browser windows; open a new browser window. Go to www.marykayintouch.com to begin your Mary Kay InTouch® Web site session.
Return to Top

How to Enable Cookies in Internet Explorer 5.x

Please note, our site works best with the most recent version of Internet Explorer. Click here to update your browser. (link would take them to MS IE page)

Select "Internet Options" located under the Tools menu.
Click on the "Security" tab.
Click on "Custom Level."
Scroll down to the "Cookies" section.
Set "Allow cookies that are stored on your computer" to "Enable."
Set "Allow per-session cookies" to "Enable."
Click "OK."

Close all open browser windows; open a new browser window. Go to www.marykayintouch.com to begin your Mary Kay InTouch® Web site session.
Return to Top

How to Enable Cookies in Netscape Communicator 7 & 6.x

Select "Preferences" from the Edit menu.
Open the Privacy & Security category in the Preferences window by double-clicking on Privacy & Security.
A list of options will drop down. Select the “Cookies” subcategory.
Click the "Cookies" option.
Select the option labeled “enable all cookies” on the right.
Click “OK.”

Close all open browser windows; open a new browser window. Go to www.marykayintouch.com to begin your Mary Kay InTouch® Web site session.
Return to Top

How to refresh your Mary Kay InTouch® Web site cookie

If you have confirmed that your browser is configured to accept cookies and you are still having problems logging into the Mary Kay InTouch® Web site, you may need to refresh your Mary Kay InTouch® Web site cookie. Steps to do this with Internet Explorer and Netscape Commnicator browsers are listed below:
Internet Explorer
Internet Explorer saves cookies in more than one location, depending on the version of the browser and the version of Microsoft Windows being used.
If you do not use cookies to remember your preferences at other Web sites, the quickest way to delete the Mary Kay InTouch Web site cookie is within Internet Explorer.

Click “Tools.”
Click “Internet Options” then select “Delete (all) Cookies.”
Click “OK” when prompted if you want to delete all cookies in the temporary Internet files folder.

If you use cookies for other Web sites, the best way to delete only the Mary Kay InTouch® Web site cookies is to locate the cookie folder on your computer and delete all references to the Mary Kay InTouch® Web site in that folder. To do this:

Cick “Start” on your computer’s desktop.
Select “Search.”
Select “For Files or Folders.” (Make sure under “Look in:” it shows your C drive.)
Choose “Check all Files & Folders” and type “Cookies” in the search field. The search results will display one or more folders called “cookie.”
Open each folder, find and delete all items that reference “marykay” or “marykayintouch.”
Netscape
Select "Preferences" from the Edit menu.
Select “Privacy & Security.”
Select “Cookies.”
Click on “Manage Stored Cookies.”
If you do not use cookies to remember your preferences at other Web sites, click the “Remove All Cookies” button.
If you want to delete only the Mary Kay InTouch® Web site cookies, choose “View Stored Cookies.”
Scroll through the list in the Cookie Manager window to view cookies stored by Netscape.
Click to select and remove all items that reference “marykay” or “marykayintouch.”
Click OK.
Close all open browser windows; open a new browser window. Go to www.marykayintouch.com to begin your Mary Kay InTouch® Web site session.
Return to Top

Using other browsers to access the Mary Kay InTouch® Web site

The Mary Kay InTouch® Web site is designed to work with the most recent versions of Internet Explorer or Netscape Navigator or Communicator that support the interactive features in our site. If you are using a version of Internet Explorer or Netscape Navigator or Communicator that is version 5 or earlier, you may need to update your browser.

It is recommended you use the most recent versions of Internet Explorer or Netscape when accessing the Mary Kay InTouch® Web site to ensure a seamless experience.

Some members have reported compatibility problems with customized browsers provided by their Internet service provider or other organizations. If this is the case, you should contact technical support for that browser to resolve problems displaying web pages or for instructions on how to enable or delete cookies.

If you use AOL® or another customized browser such as MSN®, CompuServe® or WMConnect®, and are encountering issues with this site, it is recommended you minimize this browser and use Internet Explorer 6.x (or higher) or Netscape 7 to access the Mary Kay InTouch® Web site.
Return to Top